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Free & Confidential Psychological Support Service

For all people working in the NHS & frontline services in the UK

*hospital staff, emergency response teams, ambulance support staff, social care & care home workers, agency & bank staff across the U.K.

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How it works

Please fill out the simple, confidential form. Once we get some basic information from you, we can match you with an experienced therapist who has offered their professional skills for free.

  • We will match you with a fully qualified professional and pass them your details.
  • Please allow up to 14 days for matching. This may be longer in times of high demand.
  • They will contact you by your preferred method. ( Eg WhatsApp, Email, Phone call or Zoom) Please respond to them promptly to enable them to assist you sooner.
  • You will be able to communicate with them about how and when sessions take place.
  • Sessions can be anything from a 20 minute debrief to ongoing weekly support.

Frontline19 Support Services

It’s free, confidential and simple to set up.

  • We will match you with an experienced professional
  • They will work around your schedule where possible
  • We want to emotionally support you
  • We provide a safe place to offload and to listen to you
  • Sessions can be via Zoom, Skype, FaceTime or Mobile phone

Get Support Now

Claire Goodwin-Fee

Claire is the Founder and CEO of Frontline19. She is also a  highly-experienced Psychotherapist MBACP, and Clinical Supervisor.

​She is passionate about supporting our NHS and frontline staff having in the past received incredible care for her father from intensive care nurses and doctors at Kings College Hospital in London.

Claire is dedicated to promoting positive emotional wellbeing  and believes that mental health doesn’t have to be depressing. She has a strong belief in empowering the clients that she works with, so that they can lead happier and healthier lives.

From her many years in practice as a therapist and mentor, she has a wide network of colleagues and professional therapists who are on hand to support others.

Ellen Waldren

Ellen is the Chief Operations Officer (COO) of Frontline19. She is also a Psychotherapist and MBACP (Accredited) Clinical Supervisor, she works predominantly with clients who present with anxiety, phobias, health anxiety, social anxiety, OCD and generalised anxiety disorder. She is an experienced mindfulness practitioner.

Prior to this she spent many years in a corporate role as an executive search consultant, specialising in IT in the City of London.
She is also a professional calligrapher and teaches the skill in many workshops across the country.

Brought up in a service family, her father was a major in the army, she spent her early years living in different part of the world.

She is motivated to support the nation’s healthcare professionals and offer them a service that is responsive, reliable and effective to enable them to continue to care for the victims of Covid-19.

Frontline19 is a FREE independent, confidential and UK  based nationwide service delivering psychological support to people working on the frontline.


Unsure if you qualify? Please get in touch via the contact tab.
With a vast network of qualified psychological practitioners, we can ensure you get the right help quickly and easily. It’s confidential, and it’s free.

Do you work in the NHS or Frontline services? We're here to support you

It’s free, confidential and simple to set up.