Free and confidential service for frontline workers

Free & Confidential Psychological Support Service

For all people working in the NHS & frontline services in the UK

*hospital staff, emergency response teams, ambulance support staff, social care & care home workers, agency & bank staff across the U.K.

What’s your full name?*

We respectfully request that you register with your full name but would like to assure you that other than with any allocated therapist, your name will never be shared with any other parties
What’s your email address?*
What’s your mobile number?*
Current job role in fighting COVID-19?*

Best way to contact you to arrange initial appointment*
Very briefly tell us why you need support*
Please triage yourself honestly by using the buttons to help us allocate your case. All cases will be allocated.

What is your current level of distress?
Triage*
- I am extremely anxious/traumatised and I need to debrief now
- I am quite anxious and in need of support
- I am concerned about the future and could use some help

I can be available for sessions via:*
- Skype
- Zoom
- FaceTime
- Phone
Please state any preferences you might have about your Therapist*
If you have any, please state your preferences for your Therapist such as gender, cultural, sexuality, disability, language etc. We will try to honour your preferences but cannot make any guarantees
Where did you hear about us?*
Untitled*
- I confirm that I am a frontline worker* affected by the COVID-19 pandemic, and I’m happy for my details to be passed to a qualified therapist. I agree to the terms and conditions.
*doctors, nurses, auxiliary staff, paramedics, ambulance drivers, midwives, social workers, care home staff, firefighters and police officers.

How it works

Please fill out the simple, confidential form. Once we get some basic information from you, we can match you with an experienced therapist who has offered their professional skills for free.

We will match you with a fully qualified professional and pass them your details.
Please allow up to 7 days for matching.
They will contact you within 48 hours (often a lot sooner) by your preferred method.
You will be able to communicate with them about how and when sessions take place.
Sessions can be anything from a 20 minute debrief to ongoing weekly support.

Frontline19 Support Services

It’s free, confidential and simple to set up.

We will match you with an experienced professional
They will work around your schedule where possible
We want to emotionally support you
We provide a safe place to offload and to listen to you
Sessions can be via Zoom, Skype, FaceTime or Mobile phone

Get Support Now

Counsellors, psychologists and psychotherapists

To offer your support, we need therapists who are:

Fully qualified
Experienced
Compassionate
Member of a recognised accreditation body but you do not need to be accredited
Insured
Flexible around session times
Able to offer Skype/Zoom/FaceTime

Discover how you can help

Claire Goodwin-Fee

Claire is the Founder and CEO of Frontline19. She is also a highly-experienced Psychotherapist MBACP, and Clinical Supervisor.

She is passionate about supporting our NHS and frontline staff having in the past received incredible care for her father from intensive care nurses and doctors at Kings College Hospital in London.

Claire is dedicated to promoting positive emotional wellbeing and believes that mental health doesn’t have to be depressing. She has a strong belief in empowering the clients that she works with, so that they can lead happier and healthier lives.

From her many years in practice as a therapist and mentor, she has a wide network of colleagues and professional therapists who are on hand to support others.

Ellen Waldren

Ellen is the Chief Operations Officer (COO) of Frontline19. She is also a Psychotherapist and MBACP (Accredited) Clinical Supervisor, she works predominantly with clients who present with anxiety, phobias, health anxiety, social anxiety, OCD and generalised anxiety disorder. She is an experienced mindfulness practitioner.

Prior to this she spent many years in a corporate role as an executive search consultant, specialising in IT in the City of London.
She is also a professional calligrapher and teaches the skill in many workshops across the country.

Brought up in a service family, her father was a major in the army, she spent her early years living in different part of the world.

She is motivated to support the nation’s healthcare professionals and offer them a service that is responsive, reliable and effective to enable them to continue to care for the victims of Covid-19.